Terms and Conditions of use

General

These online Terms and Conditions apply to all orders placed through our website www.pure-charisma.com, which is owned and operated by the company “Pure Charisma Ltd.” registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
If you use any Pure Charisma service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Pure Charisma does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. You must be at least 18 years of age to purchase on the website, or use any functionality related to it. Pure Charisma reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

1. Acceptance of terms

By using www.pure-charisma.com you accept and agree to these Terms and Conditions, the Privacy Policy and any other terms and policies we may post on our website, or inform you about in writing, from time to time.
The Terms and Conditions and all other policies on this website are subject to change without any prior notice. The amended Terms and Conditions or other policies will be posted on our website and will be considered binding for any purchases taking place after the date of their publication. If any of the present Terms and Conditions are found to be void or unenforceable, that provision shall be deemed to be deleted from these Terms and Conditions and the remaining provisions shall continue to be valid to the fullest extent permitted by law.

2. Placing an order

We will confirm receipt of your order by sending you an email to the email address you have registered with us. Acceptance of your order is taken to mean that we have sent you an email confirming that we have dispatched the items in your order. A contract will be formed between us at the point we send you an email confirming the shipment of your order. If your order contained a number of items and the email confirming the shipment of your order does not mention some of them, those items which have yet to be dispatched to you do not form part of that contract.
We may not be able to accept your order due to the following reasons:
a. The product you have ordered is out of stock.
b. There is an error in the product pricing or description.
c. Failure to meet eligibility to order criteria set out in these Terms & Conditions.
In any of the cases mentioned above we will notify you within 72 hours of placing your order.
Every care has been taken to ensure that the descriptions, images and specifications of each product are accurate. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the goods delivered. We may, from time to time, vary the dimensions, specifications and quantities of goods displayed on the website without prior notice.

3. Availability

All products shown on www.pure-charisma.com are subject to availability. Due to the seasonal nature of some of our products, they may not be available at all times. Our website is updated regularly to ensure that our stock quantities are accurate. However, as we do our best to ensure the highest quality for our products, irregularities of availability and shortages may occur. Pure Charisma Ltd. reserves the right to withdraw any product from the www.pure-charisma.com website at any time and remove or edit any material or content of the website without prior notice and without any liability for any damages occurring from the above actions.
In case an order is placed for a product that is no longer available, we shall contact you within 72 hours to inform you of the shortage.

4. Cancelling an order

If you wish to cancel your order please contact us by email at info@pure-charisma.com or by phone on the number shown on your order invoice by stating your order number.
Cancellation must be received within 24 hours of ordering. If you notify us for a cancellation later than 24 hours after placing the order, we will do our best to accept your request provided we haven’t processed or dispatched your order yet. If we accept your cancellation request, we will notify you by sending you an email to the email address you have registered with us.
It may not always be possible to stop an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy below (paragraph 5).
As soon as we accept your cancellation request for an item, we will refund the relevant part of the purchase price for that item only. The item’s postage charge will not be refunded. Refunds may take a few days to reach you, according to the policies set out by our payment processing partners.

5. Returns

Unwanted goods may be returned for a refund or exchange provided that they are returned in their original condition, unused (with their original packaging) and unopened (with seals and packaging intact) within 14 calendar days following delivery of the goods. When a product arrives damaged or faulty we will refund your original delivery charge and the original cost of the returned items, within a period of 30 calendar days following receipt of the returns forms.
In case of defective or incorrectly delivered items at Pure Charisma’s fault, exchanges or full refund of payment shall be issued, upon request, unless the defect or the wrong delivery has taken place or is attributed to the postal courier’s negligence. As we insure all orders against damage during transit, we will fully refund any damaged orders due to the postal carrier’s negligence, once we are compensated by them. If an order is received damaged please do not accept the delivery. If you realise that an order is damaged after opening the parcel, please record the damaged items. Notify us by email at info@pure-charisma.com or by phone on the number shown on your order invoice as soon as possible or within 7 days and return the damaged items to us within 14 days of taking delivery.
If you accept delivery of a package from us and the goods are faulty; or we have sent you an incorrect item, please notify us by email at info@pure-charisma.com or by phone on the number shown on your order invoice as soon as possible or within 7 days and return the item to us within 14 days of taking delivery. We will exchange the damaged/faulty/incorrect goods without charge to you as soon as possible or alternatively we will refund the item once it has been returned.
Please note that the return costs will usually not be reimbursed. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for any return you send to us. We regret that we cannot be held responsible for non-delivery of returned goods.
Until any purchased items are returned to us, you are responsible for their safe keeping and for taking reasonable care of them. We recommend that you use postal insurance for any returns, as we do not accept liability for damaged or lost packages during transit back to us.
If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact us by phone on the number shown on your order invoice or by email at info@pure-charisma.com stating your order number.

6. Payment

Payment can be made by credit card, debit card or PayPal account. The payment charge will be concluded upon or after the delivery of the goods to the customer. When your payment is processed you are redirected to the secure environment of PayPal, which protects your personal information against any leakage or misuse through a secure socket layer (SSL) protocol and Payment Card Industry (PCI) Data security Standard.
Pure Charisma Ltd will not store sensitive financial information such as your credit card details or bank account number nor will it keep any records of your financial details. Please note that we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us any payment information using email or any other method. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the information you provide us when placing an order.
For the prevention of fraudulent transactions, Pure Charisma reserves the right to only ship orders to addresses that match the billing address of the buyer as stated by him on the online form.
If a buyer is a registered PayPal user, the purchased items will only be sent to the confirmed PayPal address. The buyer is solely responsible for the accuracy of the data provided to PayPal.
We regret that we cannot accept cheques or cash as payment.
Pure Charisma has no control over any customs or import duties, or any other restrictions and regulations that could be imposed at your destination country and for which you will be solely liable.

7. Pricing Policy

Our currency is the British Pound (£), the local VAT and other taxes will be charged at the current rate according to UK tax laws and regulations.
The actual conversion rate will be applied by your bank or PayPal before you finalise your order. You will be informed of the final price in your chosen currency before you proceed with a payment. Please do not proceed with a payment if you do not agree with the exchange rate provided by your bank or PayPal.
VAT and Shipping costs are calculated during the ordering process and they are added to the shopping cart before the order is finalised. Please be aware that you as the customer is solely responsible for any tax, duty or other charges applied locally at the destination country. Please do not proceed with a payment if you do not agree with the shipping costs or any taxes and duties.
Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or to cancel it.

8. Delivery Information

We can ship products to most countries worldwide.
Your order will be processed within 24 hours. You will be notified when your order has been dispatched via e-mail to your registered e-mail address. If an order is placed on a British national holiday or Sunday, it will be processed on the following working day.
Pure Charisma make every effort to dispatch items within 48 hours, however, we cannot guarantee specific delivery dates. If the items are not delivered within the time period we specify in the email confirming the shipment of your order, please contact us by email at info@pure-charisma.com or by phone on the number shown on your invoice order, stating your order number.
We reserve the right to only ship orders to addresses that match the billing address of the buyer as stated by him on the online form.
If a buyer is a registered PayPal user, the purchased items will only be shipped to the confirmed PayPal address. The buyer is solely responsible for the accuracy of the data provided to PayPal.
All orders are sent via trackable delivery service. Some countries’ postal providers do not track international parcels once they have entered their country. We regret the fact that in such cases orders will only be trackable until they leave the UK.

9. Disclaimer

Pure Charisma Ltd. will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems and postal service performance.
To the extent permitted by applicable law, we disclaim all warranties, expressed or implied, as to the accuracy of the information contained in any location on this website. We shall not be liable to any person for any loss or damage, direct or indirect, which may arise from the use of any of the information contained on this website.
In all cases, we reserve the right to correct any errors or omissions and to change or update information displayed on the Pure Charisma website, at any time, without any prior notice.

10. Limitation of Liability

To the maximum extent legally permitted, our maximum liability arising out of any order placed on Pure Charisma for the supply of goods to you will be limited to the retail price of the goods contained in that order.
To the maximum extent legally permitted, Pure Charisma Ltd. is under no circumstances liable for any damage, expense or compensation arising directly or indirectly as a result of the use or delayed delivery of our products.
Although we have taken every reasonable measure, we do not guarantee that the Pure Charisma website is free from viruses or other malicious software. To the maximum extent legally permitted, Pure Charisma shall not be responsible for any loss resulting from navigating in our website or your inability of making correct use of it.

11.Information on This Site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

12. Coupon Terms and Conditions.

• Coupons are applicable to Credit Card, Debit card or PayPal purchases only.
• Each coupon may only be used once.
• Only one coupon may be redeemed per purchase.
• A combination of different coupons is not possible.
• In the case of a multiple-item order, the value of the coupon is based on the total value of the purchase, excluding shipping, taxes and other charges.
• A coupon cannot be used to pay for taxes, shipping and handling or other charges.
• Coupons have no monetary value and may not be sold.
• A cash payment is not possible.

13. Applicable Law & Jurisdiction

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

14. Copyright

All copy and images on www.pure-charisma.com are the property of Pure Charisma Ltd. All rights reserved. Any unauthorised broadcasting, copying or other use will constitute an infringement of copyright.

These Terms and Conditions do not affect your statutory rights.

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